Brainiall for Call Centers
Live transcripts, speaker IDs, PII redaction — at sub-second p50 on every call.
WER 2.7% on LibreSpeech test-clean. Speaker diarization with DER 9% — the same engine as the open SOTA (pyannote 3.1). PII redaction baked into every Speech response. Sub-second p50 with public p99 page.
What we hear from Contact Center teams
AWS Transcribe charges $1.44 per hour — at 100k hours/mo, that's $144k. Half goes to inflated margins.
Diarization is a separate vendor (or worse, a separate engineer with pyannote). Two integrations, two failure modes.
Live PII redaction in the transcript stream is a workshop project at most contact-center vendors. Compliance teams escalate.
How Brainiall solves them
Sub-second p50 streaming STT
WebSocket streaming with partial-result events. Word timestamps. Confidence per word. p50 / p95 / p99 published in real time on the public status page.
Diarization + Voice ID in one SDK
Speaker IDs (`SPEAKER_00`, `SPEAKER_01`…) per word. 1:1 voice verification for agent authentication. 1:N enrolment for repeat-caller flags. Same Bearer key.
PII redaction in the live stream
Configure entity types (PAN, SSN, IBAN, BR CPF, UK NIN, ZIP, address…). Tokens replace sensitive spans inline. Originals retained in your encrypted vault if compliance demands.
In production today
- BPO with 800 concurrent seats — sub-second transcript drives real-time supervisor flags.
- Banking call center — diarized + PII-redacted transcripts feed QA at half the previous cost.
- Healthcare appointment triage — multilingual STT (99 langs via Whisper Pro) replaces 4 regional vendors.
Call Centers ready to ship?
$10 free credits. No card required. Cancel any time — walk away with whatever you built.