サポート運用

トーンと言語で多言語テキストを振り分ける

Send a ticket. The call returns language and sentiment so the queue does not wait on a person to sort it.

The job, in three steps

1Send
The ticket, chat or form text.
2Classify
/v1/nlp/sentiment — the call returns language and tone for that text.
3Route
Put it on the right queue without a manual sort.

Create a key and run the same call. The next screen is this job.