Support operations
Route multilingual text by tone and language.
Send a ticket. The call returns language and sentiment so the queue does not wait on a person to sort it.
The job, in three steps
- 1Send
The ticket, chat or form text.
- 2Classify
/v1/nlp/sentiment— the call returns language and tone for that text. - 3Route
Put it on the right queue without a manual sort.
Run this check
Create a key and run the same call. The next screen is this job.
Route a support sample